DISH: I manage the commercial account for my employer...
A DISH customer review by GetHuman user ~Commerical Account from November 15th, 2017
Background on ~Commerical Account's case
GetHuman: ~Commerical Account - can you tell our other DISH customers when your case took place?
~Commerical Account: Yup. It was evening, on November 9th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Commerical Account a list of common DISH problems)
~Commerical Account: "Lower My Bill" was why I was trying to call.
~Commerical Account's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Commerical Account: I manage the commercial account for my employer. I have to say I would not recommend "Dish" to anyone because they do not take ownership of their accounts. It's the local technician's responsility. Might be cheaper, but you get what you pay for I guess.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Commerical Account: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Commerical Account: I'd give them a two out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Commerical Account: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
~Commerical Account: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Commerical Account taken from his DISH customer service problem that occurred on November 9th, 2017.