DISH: disconnected service, paid the current bill, se...

A DISH customer review by GetHuman user ~mad custome1000000 from November 23rd, 2017

Background on ~mad custome1000000's case

GetHuman: ~mad custome1000000 - can you tell our other DISH customers when your case took place?
~mad custome1000000: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to DISH, and if so, how?
~mad custome1000000: I used the 800-333-3474 number I found for on the GetHuman DISH customer phone number page I was on: DISH Customer Service Phone Number
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~mad custome1000000 a list of common DISH problems)
~mad custome1000000: "Payment Arrangement" was why I was trying to call.

~mad custome1000000's review of DISH customer service

GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad custome1000000: disconnected service, paid the current bill, service was disconnected (not turned on) shipped reciever back. Then was sent to collections for a bill for services that were not provided. The manager yelled at me and told me i was frustrating him!!!
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~mad custome1000000: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad custome1000000: I'd give them a one out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~mad custome1000000: For that I would say four out of five.
GetHuman: And finally- any advice for other DISH customers?
~mad custome1000000: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad custome1000000 taken from his DISH customer service problem that occurred on November 18th, 2017.


2.56 of 5 stars | 244 reviews

~mad custome1000000's DISH Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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