DISH: I gave up after an hour. The chat support would...

A DISH customer review by GetHuman user ~dont have one from November 20th, 2017

Background on ~dont have one's case

GetHuman: ~dont have one - can you tell our other DISH customers when your case took place?
~dont have one: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to DISH, and if so, how?
~dont have one: I used the 800-333-3474 number I found for on the GetHuman DISH customer phone number page I was on: DISH Customer Service Phone Number
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~dont have one a list of common DISH problems)
~dont have one: "Cancel Service" was why I was trying to call.

~dont have one's review of DISH customer service

GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dont have one: I gave up after an hour. The chat support would not open. "Problem connecting" it says over & over. This is unacceptable to me. With their profits they should have enough employees trained (and speaking clear English) for their customers.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~dont have one: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dont have one: I'd give them a two out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~dont have one: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
~dont have one: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dont have one taken from his DISH customer service problem that occurred on November 14th, 2017.

DISH

2.56 of 5 stars | 244 reviews

~dont have one's DISH Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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