cancelled dish months ago and am still being ch...

A DISH customer review by GetHuman user ~a24797 from November 20th, 2017

Background on ~a24797's case

GetHuman: ~a24797 - can you tell our other DISH customers when your case took place?
~a24797: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to DISH, and if so, how?
~a24797: I used the 800-333-3474 number I found for on the GetHuman DISH customer phone number page I was on: DISH Customer Service Phone Number
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~a24797 a list of common DISH problems)
~a24797: "Account Access" was why I was trying to call.

~a24797's review of DISH customer service

GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~a24797: cancelled dish months ago and am still being charged for service monthly. They say I have a receiver but the tech who deinstalled took it. When I proved this, they said that it was because I never called to cancel! When I argued that it didn't make sense and that they wouldn't have deinstalled if I didn't cancel service. I'm still being charged and this still isn't resolved.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~a24797: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~a24797: I'd give them a two out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~a24797: For that I would say one out of five.
GetHuman: And finally- any advice for other DISH customers?
~a24797: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~a24797 taken from his DISH customer service problem that occurred on November 13th, 2017.

DISH

2.56 of 5 stars | 244 reviews

~a24797's DISH Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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