DISH: I have had so many problems....where to start...

A DISH customer review by GetHuman user GetHuman-cbucchi from November 30th, 2017

Background on GetHuman-cbucchi's case

GetHuman: GetHuman-cbucchi - can you tell our other DISH customers when your case took place?
GetHuman-cbucchi: Sure. It was morning, on November 25th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman-cbucchi: I used the 800-333-3474 number I found for on the GetHuman DISH customer phone number page I was on: DISH Customer Service Phone Number
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-cbucchi a list of common DISH problems)
GetHuman-cbucchi: "Account Access" was why I was trying to call.

GetHuman-cbucchi's review of DISH customer service

GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-cbucchi: I have had so many problems....where to start. the idiot
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-cbucchi: The idiot that installed it put it on the ground at a height of about * ft. I live in the woods there are trees every where I have never been able to get all the stations that I pay for I get messages that they are temporary down but they never come back. The local channels I have not been available for over * months. I have tried all the trouble shooting to no avail. I bought a new tv and was told I needed a different box although it did work with the old one. Today when I called to cancel service I was treated like I had called to b trouble shoot, then I was told that I could not cancel without talking to the comp any any president. I will have my attorney deal with this.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
GetHuman-cbucchi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-cbucchi: I'd give them a four out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
GetHuman-cbucchi: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
GetHuman-cbucchi: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-cbucchi taken from his DISH customer service problem that occurred on November 25th, 2017.

DISH

2.56 of 5 stars | 244 reviews

GetHuman-cbucchi's DISH Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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