DISH: I have been a dish customer for a whole * days...

A DISH customer review by GetHuman user ~serenity from November 28th, 2017

Background on ~serenity's case

GetHuman: ~serenity - can you tell our other DISH customers when your case took place?
~serenity: Yes. It was evening, on November 22nd.
GetHuman: Did you reach out to DISH, and if so, how?
~serenity: I used the 800-333-3474 number I found for on the GetHuman DISH customer phone number page I was on: DISH Customer Service Phone Number
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
Shows ~serenity a list of common DISH problems
~serenity: "Lower my bill" was why I was trying to call.

~serenity's review of DISH customer service

GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~serenity: I have been a dish customer for a whole * days, and I already regret it.**After being told by the sales person that the hopper could do exactly what Comcast could and stream tv*dvr to my ipad, I decided to make the switch. When the installer came out he told me to simply connect my ipad and my hopper to my wifi, download the app on my ipad, and I would be good to go.**He left. I connected everything and then received an error message saying I needed to buy an adapter for my hopper in order for it to work. Frustrated, I contacted online support who advised that it IS $** for the adapter and apologized for the misleading information I received, and then said that because I was only on day * with them they could switch out my hopper to the upgraded hopper which has the correct adapter built in to it. Then the chat disconnected so I had to restart with a new representative. This representative confirmed I could switch to the upgraded receiver and they could simply mail me the new receiver
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~serenity: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~serenity: I'd give them a five out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~serenity: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
~serenity: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~serenity taken from his DISH customer service problem that occurred on November 22nd, 2017.

DISH

2.56 of 5 stars | 244 reviews
DISH ReviewsDISH's Phone NumberAll DISH contact infoGeneral DISH customer service info
~serenity's DISH Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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