DTE Energy: ABSOLUTELY the worst customer service I have EV...
A DTE Energy customer review by GetHuman user ~ihatedtw from November 8th, 2017
Background on ~ihatedtw's case
GetHuman: ~ihatedtw - can you tell our other DTE Energy customers when your case took place?
~ihatedtw: Yup. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to DTE Energy, and if so, how?
GetHuman: And which of these common DTE Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~ihatedtw a list of common DTE Energy problems)
~ihatedtw: "Cancel or change services" was why I was trying to call.
~ihatedtw's review of DTE Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's DTE Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ihatedtw: ABSOLUTELY the worst customer service I have EVER experience. Will be writing a letter to the CEO and BBB. Unbelievable how horrible this service was. Have been waiting * days for service. In the winter. In Michigan.
GetHuman: Let's quantify your experience contacting DTE Energy. On a scale of 1 to 5, how easy is it go get help on a DTE Energy problem?
~ihatedtw: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ihatedtw: I'd give them a two out of five on communication.
GetHuman: And what about DTE Energy's ability to quickly and effectively address your problem?
~ihatedtw: For that I would say three out of five.
GetHuman: And finally- any advice for other DTE Energy customers?
~ihatedtw: Call them early in the day or late. Don't forget any personal or account information you might need for DTE Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ihatedtw taken from his DTE Energy customer service problem that occurred on November 3rd, 2017.