DTE Energy: They might as well be robots. They pass the bu...
A DTE Energy customer review by GetHuman user GetHuman-23092 from November 27th, 2017
Background on GetHuman-23092's case
GetHuman: GetHuman-23092 - can you tell our other DTE Energy customers when your case took place?
GetHuman-23092: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to DTE Energy, and if so, how?
GetHuman: And which of these common DTE Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-23092 a list of common DTE Energy problems)
GetHuman-23092: "Lower my bill" was why I was trying to call.
GetHuman-23092's review of DTE Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's DTE Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-23092: They might as well be robots. They pass the buck and always make it sound like you are the village idiot... oh and then they say there is nothing they can do to help you. Isn't corporate America great!
GetHuman: Let's quantify your experience contacting DTE Energy. On a scale of 1 to 5, how easy is it go get help on a DTE Energy problem?
GetHuman-23092: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-23092: I'd give them a five out of five on communication.
GetHuman: And what about DTE Energy's ability to quickly and effectively address your problem?
GetHuman-23092: For that I would say four out of five.
GetHuman: And finally- any advice for other DTE Energy customers?
GetHuman-23092: Call them early in the day or late. Don't forget any personal or account information you might need for DTE Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-23092 taken from his DTE Energy customer service problem that occurred on November 17th, 2017.