Deep Discount DVD: Ordered a new release to get the week-of-releas...
A Deep Discount DVD customer review by GetHuman user ~..... from November 6th, 2017
Background on ~.....'s case
GetHuman: ~..... - can you tell our other Deep Discount DVD customers when your case took place?
~.....: Yes I can. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Deep Discount DVD, and if so, how?
GetHuman: And which of these common Deep Discount DVD customer issues best describes the reason you wanted to talk to them?
(Shows ~..... a list of common Deep Discount DVD problems)
~.....: "None of those really matches why I wanted to call Deep Discount DVD that day." was why I was trying to call.
~.....'s review of Deep Discount DVD customer service
GetHuman: So how would you sum up your experience for GetHuman's Deep Discount DVD customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~.....: Ordered a new release to get the week-of-release discount. Order was placed on back-order. After * weeks, order cancelled, stating title is no longer available, even though it is in stock everywhere else.
GetHuman: Let's quantify your experience contacting Deep Discount DVD. On a scale of 1 to 5, how easy is it go get help on a Deep Discount DVD problem?
~.....: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~.....: I'd give them a two out of five on communication.
GetHuman: And what about Deep Discount DVD's ability to quickly and effectively address your problem?
~.....: For that I would say three out of five.
GetHuman: And finally- any advice for other Deep Discount DVD customers?
~.....: Call them early in the day or late. Don't forget any personal or account information you might need for Deep Discount DVD to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~..... taken from his Deep Discount DVD customer service problem that occurred on November 2nd, 2017.