Dell - Returns: Can't get anyone to send me info to return lapt...
A Dell - Returns customer review by GetHuman user ~Not happy from November 5th, 2017
Background on ~Not happy's case
GetHuman: ~Not happy - can you tell our other Dell - Returns customers when your case took place?
~Not happy: Yes I can. It was morning, on October 27th.
GetHuman: Did you reach out to Dell - Returns, and if so, how?
GetHuman: And which of these common Dell - Returns customer issues best describes the reason you wanted to talk to them?
(Shows ~Not happy a list of common Dell - Returns problems)
~Not happy: "Where to buy" was why I was trying to call.
~Not happy's review of Dell - Returns customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Returns customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not happy: Can't get anyone to send me info to return laptop, two phone calls, dozens of people that just sent me to another person and still no email for return label. They better extend their ** day return policy if they continue this. I don't have hours to give trying to return their product, they don't understand and no one will take ownership to help me
GetHuman: Let's quantify your experience contacting Dell - Returns. On a scale of 1 to 5, how easy is it go get help on a Dell - Returns problem?
~Not happy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not happy: I'd give them a two out of five on communication.
GetHuman: And what about Dell - Returns's ability to quickly and effectively address your problem?
~Not happy: For that I would say one out of five.
GetHuman: And finally- any advice for other Dell - Returns customers?
~Not happy: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Returns to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not happy taken from his Dell - Returns customer service problem that occurred on October 27th, 2017.