Dell - Tech Support: Dear Sir. I have registered a complaint regardi...
A Dell - Tech Support customer review by GetHuman user ~raaj from November 24th, 2017
Background on ~raaj's case
GetHuman: ~raaj - can you tell our other Dell - Tech Support customers when your case took place?
~raaj: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~raaj a list of common Dell - Tech Support problems)
~raaj: "Refund a Charge" was why I was trying to call.
~raaj's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~raaj: Dear Sir. I have registered a complaint regarding my dell monitor to bangalore office that my monitor have issue regarding black spot in centre and one line the complaint no is ********* and it was shipp to noida office ************. it's in warranty period first they said to me it will be replaced now they denied after ** working day's kindly suggest me weather i go to consumer forum or court.*Regards***rajneesh srivastava***********
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
~raaj: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~raaj: I'd give them a five out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
~raaj: For that I would say five out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
~raaj: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~raaj taken from his Dell - Tech Support customer service problem that occurred on November 15th, 2017.