Dell - Tech Support: I made mistake of buying a **" Dell monitor and...
A Dell - Tech Support customer review by GetHuman user ~skydawg from November 21st, 2017
Background on ~skydawg's case
GetHuman: ~skydawg - can you tell our other Dell - Tech Support customers when your case took place?
~skydawg: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~skydawg a list of common Dell - Tech Support problems)
~skydawg: "Repair Claim" was why I was trying to call.
~skydawg's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~skydawg: I made mistake of buying a **" Dell monitor and after loading driver could not get it to go into sleep more even though settings were set for monitor to turn off after ** min without use in both the windows OS and the Dell driver. I called their tech support and it was same experienced I had after buying a Dell computer in the ****'s* I got an Indian guy who almost immediately fed me the same line I got back in the **'s, "it's your operating system and you need to contact Microsoft". Even after asking for a supervisor who did nothing more than promise to have someone call me back (which of course never happened), said their monitor is only compatible with Dell computers. I suddenly remembered the horrible experience I had with Dell decades earlier and tried to return the monitor but couldn't due to being more than ** days. Won't make the mistake of ever buying another Dell product.
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
~skydawg: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~skydawg: I'd give them a four out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
~skydawg: For that I would say five out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
~skydawg: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~skydawg taken from his Dell - Tech Support customer service problem that occurred on November 13th, 2017.