Dell - Tech Support: Kept going around to the same departments, all...
A Dell - Tech Support customer review by GetHuman user ~Annony from November 5th, 2017
Background on ~Annony's case
GetHuman: ~Annony - can you tell our other Dell - Tech Support customers when your case took place?
~Annony: Yeah. It was afternoon, on October 28th.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Annony a list of common Dell - Tech Support problems)
~Annony: "Warranty Claim" was why I was trying to call.
~Annony's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annony: Kept going around to the same departments, all with different people, each harder to understand than the last. Ended up at the "Concern" department, "Enterprise Dept", etc... It's like a game. And they all speak very poor English. Finally, asked for a US-based rep, and got one (after waiting) who told me the only people who could help me were in India. I will never buy another Dell.
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
~Annony: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annony: I'd give them a five out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
~Annony: For that I would say three out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
~Annony: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annony taken from his Dell - Tech Support customer service problem that occurred on October 28th, 2017.