Dell - Tech Support: REALLY BAD!!! I won't buy from Dell ever again...
A Dell - Tech Support customer review by GetHuman user ~Frank H. from October 28th, 2017
Background on ~Frank H.'s case
GetHuman: ~Frank H. - can you tell our other Dell - Tech Support customers when your case took place?
~Frank H.: Yup. It was middle of the night, on October 19th.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Frank H. a list of common Dell - Tech Support problems)
~Frank H.: "Repair Claim" was why I was trying to call.
~Frank H.'s review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frank H.: REALLY BAD!!! I won't buy from Dell ever again! I dealt with * indians who succesively put me on hold for ** minutes and accomplished absolutely nothing! Oh, they were great at apologizing and saying how sorry they were, but still had not a clue as to how to assist me with my purchase that was damaged in shipment. Asked to speak with someone in the U.S., got another apology and bullcrap about how Dell is a multinational corporation...blah, blah, blah!!! Ineresting how Dell seems to have forgotten "where they came from". Multinational is all good and well, but I didn't buy my TV in India, and it would be nice to speak with an American who had a clue and knew what to do.
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
~Frank H.: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frank H.: I'd give them a five out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
~Frank H.: For that I would say five out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
~Frank H.: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frank H. taken from his Dell - Tech Support customer service problem that occurred on October 19th, 2017.