Dell - Tech Support: Original software disc not included with laptop...
A Dell - Tech Support customer review by GetHuman user GetHuman-357566 from October 27th, 2017
Background on GetHuman-357566's case
GetHuman: GetHuman-357566 - can you tell our other Dell - Tech Support customers when your case took place?
GetHuman-357566: Sure. It was afternoon, on October 19th.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-357566 a list of common Dell - Tech Support problems)
GetHuman-357566: "Appointment Setup" was why I was trying to call.
GetHuman-357566's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-357566: Original software disc not included with laptop. Two weeks after original purchase did a reformat and need the disc. I have been bumped from philipines to india.. and wherever else. Still on the line on hold ** min later. wtf? Their mistake, why do I have to go through this ****. Anyone actually care about customer service anymore?
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
GetHuman-357566: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-357566: I'd give them a four out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
GetHuman-357566: For that I would say five out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
GetHuman-357566: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-357566 taken from his Dell - Tech Support customer service problem that occurred on October 19th, 2017.