Dell - Tech Support: First of all anytime you call Dell for some sor...
A Dell - Tech Support customer review by GetHuman user ~Amac1234 from November 6th, 2017
Background on ~Amac1234's case
GetHuman: ~Amac1234 - can you tell our other Dell - Tech Support customers when your case took place?
~Amac1234: Yeah. It was morning, on November 3rd.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Amac1234 a list of common Dell - Tech Support problems)
~Amac1234: "Refund a Charge" was why I was trying to call.
~Amac1234's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amac1234: First of all anytime you call Dell for some sort of help or tech support expect to waste at least * hours of your life. I've spent as much as ** hours dealing with their horrible customer service. The last time I called Dell I had to tell my long story to * different people, call * different numbers, wait on hold a total of *.* hours and get disconnected twice. I bought an Inspiron **** laptop from Dell a few years ago. Since the first day I received it I've had problems with it. I consistently get the dreaded "blue screen" which shuts down the computer periodically without warning. I've spent countless hours and money trying to have this issue and various other issues resolved with no luck. I've had to buy expensive extended warranties, and one time solution support sessions that have been nothing but a waste of money. The last time I called for support I was so frustrated that I refused to give to pay for support again because I was so sure that it wouldn't help, but a supervisor go
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
~Amac1234: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amac1234: I'd give them a two out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
~Amac1234: For that I would say three out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
~Amac1234: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amac1234 taken from his Dell - Tech Support customer service problem that occurred on November 3rd, 2017.