Dell - Tech Support: Took another ** minutes to get some lady in Ind...
A Dell - Tech Support customer review by GetHuman user ~Frank H. from October 28th, 2017
Background on ~Frank H.'s case
GetHuman: ~Frank H. - can you tell our other Dell - Tech Support customers when your case took place?
~Frank H.: Yes I can. It was evening, on October 26th.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Frank H. a list of common Dell - Tech Support problems)
~Frank H.: "Warranty Claim" was why I was trying to call.
~Frank H.'s review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frank H.: Took another ** minutes to get some lady in India to admit she had no clue as to when my damaged shipment replacement was going to be shipped out... all she could say was that is was in processing. Last Saturday got passed from India to El Salvador where someone finally got the ball rolling and order a replacement which was supposed to have shipped out Monday. Again the Indian had no clue!!! It seems that the ONLY folks who had up-to-date info was the PILOT Freight Co. They already have the replacement unit and it's on the way. For a company that deals so heavily with computers, one would think that Dell just might be able to have current information, but obviously their right hand has no clue as to what the left one is doing! A really poor showing for what is supposed to be a top notch company!
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
~Frank H.: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frank H.: I'd give them a three out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
~Frank H.: For that I would say four out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
~Frank H.: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frank H. taken from his Dell - Tech Support customer service problem that occurred on October 26th, 2017.