Dell: I never got to a human. The menu doesn't regis...
A Dell customer review by GetHuman user GetHuman-415459 from November 3rd, 2017
Background on GetHuman-415459's case
GetHuman: GetHuman-415459 - can you tell our other Dell customers when your case took place?
GetHuman-415459: Yes. It was afternoon, on October 29th.
GetHuman: Did you reach out to Dell, and if so, how?
GetHuman: And which of these common Dell customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-415459 a list of common Dell problems)
GetHuman-415459: "Returns" was why I was trying to call.
GetHuman-415459's review of Dell customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-415459: I never got to a human. The menu doesn't register my service tag. I can't reach a technician at all. The computer is under warranty, hasn't worked in nearly * months and the wait for a technician is over ** minutes. It's as if Dell has no techinicians at all because they can't be reached.
GetHuman: Let's quantify your experience contacting Dell. On a scale of 1 to 5, how easy is it go get help on a Dell problem?
GetHuman-415459: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-415459: I'd give them a one out of five on communication.
GetHuman: And what about Dell's ability to quickly and effectively address your problem?
GetHuman-415459: For that I would say two out of five.
GetHuman: And finally- any advice for other Dell customers?
GetHuman-415459: Call them early in the day or late. Don't forget any personal or account information you might need for Dell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-415459 taken from his Dell customer service problem that occurred on October 29th, 2017.