Delta Dental: I just hung up with a representative of delta d...
A Delta Dental customer review by GetHuman user ~by kimRN from November 23rd, 2017
Background on ~by kimRN's case
GetHuman: ~by kimRN - can you tell our other Delta Dental customers when your case took place?
~by kimRN: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Delta Dental, and if so, how?
GetHuman: And which of these common Delta Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~by kimRN a list of common Delta Dental problems)
~by kimRN: "Cancel my plan" was why I was trying to call.
~by kimRN's review of Delta Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~by kimRN: I just hung up with a representative of delta dental, after ** years of dental insurance with this company i'm fighting a claim that they denied* my claim has been denied because my ** year old had his cleaning scheduled and I had to cancel it, I rescheduled it for about * weeks later. My other children kept the appointment as scheduled. I made the three of them their followup appointment for * months. I made the mistake of not scheduling out my ** years old for those * weeks as I always take all three kids the same day to keep it easier for me to remember. I was billed $*** for the visit, the dentist office tried to get the insurance company to pay the claim because they do have a one time forgiveness if by accident your seen before your * months is up. They got no where and asked me to call since I've been the one paying the insurance for years. When I called I was told there was nothing they could do!!!! Well there is something I can do. I will get myself another insurance company
GetHuman: Let's quantify your experience contacting Delta Dental. On a scale of 1 to 5, how easy is it go get help on a Delta Dental problem?
~by kimRN: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~by kimRN: I'd give them a four out of five on communication.
GetHuman: And what about Delta Dental's ability to quickly and effectively address your problem?
~by kimRN: For that I would say five out of five.
GetHuman: And finally- any advice for other Delta Dental customers?
~by kimRN: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~by kimRN taken from his Delta Dental customer service problem that occurred on November 20th, 2017.