Denver Post: Our paper has consistently been delivered late...
A Denver Post customer review by GetHuman user ~Terri Glassman from November 19th, 2017
Background on ~Terri Glassman's case
GetHuman: ~Terri Glassman - can you tell our other Denver Post customers when your case took place?
~Terri Glassman: Yes I can. It was late at night, on November 11th.
GetHuman: Did you reach out to Denver Post, and if so, how?
GetHuman: And which of these common Denver Post customer issues best describes the reason you wanted to talk to them?
(Shows ~Terri Glassman a list of common Denver Post problems)
~Terri Glassman: "Complaint" was why I was trying to call.
~Terri Glassman's review of Denver Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Denver Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Terri Glassman: Our paper has consistently been delivered late or simply not delivered. This is our third complaint. The canned speach from the customer service agent who was difficult to understand was " I will report this to a supervisor." Great. Thank you. Can we get a paper today? "I can't guarantee you will get the paper today but I will ask." Really? THis is what we pay $****year for? Hmmm....no wonder the paper industry is dying. We are canceling or subscription. Thanks for your stellar customer service!
GetHuman: Let's quantify your experience contacting Denver Post. On a scale of 1 to 5, how easy is it go get help on a Denver Post problem?
~Terri Glassman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Terri Glassman: I'd give them a three out of five on communication.
GetHuman: And what about Denver Post's ability to quickly and effectively address your problem?
~Terri Glassman: For that I would say one out of five.
GetHuman: And finally- any advice for other Denver Post customers?
~Terri Glassman: Call them early in the day or late. Don't forget any personal or account information you might need for Denver Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Terri Glassman taken from his Denver Post customer service problem that occurred on November 11th, 2017.