Dick's Sporting Goods: I PURCHASED A BAT FOR MY SON FROM A DISPLAY THA...
A Dick's Sporting Goods customer review by GetHuman user ~terry from November 4th, 2017
Background on ~terry's case
GetHuman: ~terry - can you tell our other Dick's Sporting Goods customers when your case took place?
~terry: Yes. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Dick's Sporting Goods, and if so, how?
GetHuman: And which of these common Dick's Sporting Goods customer issues best describes the reason you wanted to talk to them?
(Shows ~terry a list of common Dick's Sporting Goods problems)
~terry: "Cancel order" was why I was trying to call.
~terry's review of Dick's Sporting Goods customer service
GetHuman: So how would you sum up your experience for GetHuman's Dick's Sporting Goods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~terry: I PURCHASED A BAT FOR MY SON FROM A DISPLAY THAT SAID LITTLE LEAGUE. THE BAT WAS NOT A LEGAL BAT FOR LITTLE LEAGUE. ****'S WOULD NOT LET ME RETURN IT OR EXCHANGE IT BECAUSE THE PLASTIC WRAPPER WAS REMOVED AND MY SON DID USE IT ONCE BEFORE HE WAS TOLD IT WASN'T LEGAL. ****'S DISPLAY WAS NOT CORRECTLY LABELED. TO MAKE A LONG TIME CUSTOMER HAPPY, THEY SHOULD OF VERY WILLINGLY TRIED TO MAKE RESOLVE THIS. ****'S- DO THE RIGHT THING. TMB***@MSN.COM
GetHuman: Let's quantify your experience contacting Dick's Sporting Goods. On a scale of 1 to 5, how easy is it go get help on a Dick's Sporting Goods problem?
~terry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~terry: I'd give them a five out of five on communication.
GetHuman: And what about Dick's Sporting Goods's ability to quickly and effectively address your problem?
~terry: For that I would say five out of five.
GetHuman: And finally- any advice for other Dick's Sporting Goods customers?
~terry: Call them early in the day or late. Don't forget any personal or account information you might need for Dick's Sporting Goods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~terry taken from his Dick's Sporting Goods customer service problem that occurred on October 31st, 2017.