Dick's Sporting Goods: We called the human *. The young lady was polit...
A Dick's Sporting Goods customer review by GetHuman user GetHuman-207418 from November 12th, 2017
Background on GetHuman-207418's case
GetHuman: GetHuman-207418 - can you tell our other Dick's Sporting Goods customers when your case took place?
GetHuman-207418: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Dick's Sporting Goods, and if so, how?
GetHuman: And which of these common Dick's Sporting Goods customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-207418 a list of common Dick's Sporting Goods problems)
GetHuman-207418: "Cancel order" was why I was trying to call.
GetHuman-207418's review of Dick's Sporting Goods customer service
GetHuman: So how would you sum up your experience for GetHuman's Dick's Sporting Goods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-207418: We called the human *. The young lady was polite* but had no knowledge of the * items we wanted to purchase! After ** min of waiting she told us to order via internet. We called another sporting store* got an instant answer, both items were in stock. We are headed there now to buy both items! Not favorably impressed with u at this point in time! U lost a $***.** sale.
GetHuman: Let's quantify your experience contacting Dick's Sporting Goods. On a scale of 1 to 5, how easy is it go get help on a Dick's Sporting Goods problem?
GetHuman-207418: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-207418: I'd give them a three out of five on communication.
GetHuman: And what about Dick's Sporting Goods's ability to quickly and effectively address your problem?
GetHuman-207418: For that I would say five out of five.
GetHuman: And finally- any advice for other Dick's Sporting Goods customers?
GetHuman-207418: Call them early in the day or late. Don't forget any personal or account information you might need for Dick's Sporting Goods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-207418 taken from his Dick's Sporting Goods customer service problem that occurred on November 10th, 2017.