Digital River: wanted to cancel service since Best Buy sold me...
A Digital River customer review by GetHuman user ~Roger Paulding from November 16th, 2017
Background on ~Roger Paulding's case
GetHuman: ~Roger Paulding - can you tell our other Digital River customers when your case took place?
~Roger Paulding: Yes I can. It was evening, on November 10th.
GetHuman: Did you reach out to Digital River, and if so, how?
GetHuman: And which of these common Digital River customer issues best describes the reason you wanted to talk to them?
(Shows ~Roger Paulding a list of common Digital River problems)
~Roger Paulding: "Technical support" was why I was trying to call.
~Roger Paulding's review of Digital River customer service
GetHuman: So how would you sum up your experience for GetHuman's Digital River customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roger Paulding: wanted to cancel service since Best Buy sold me another one, and said they would issue a refund for Kasperian, but never did.
GetHuman: Let's quantify your experience contacting Digital River. On a scale of 1 to 5, how easy is it go get help on a Digital River problem?
~Roger Paulding: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roger Paulding: I'd give them a five out of five on communication.
GetHuman: And what about Digital River's ability to quickly and effectively address your problem?
~Roger Paulding: For that I would say five out of five.
GetHuman: And finally- any advice for other Digital River customers?
~Roger Paulding: Call them early in the day or late. Don't forget any personal or account information you might need for Digital River to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roger Paulding taken from his Digital River customer service problem that occurred on November 10th, 2017.