DirecTV: Had to cope withe darn robot that could not und...
A DirecTV customer review by GetHuman user ~Lana on Yahoo from November 18th, 2017
Background on ~Lana on Yahoo's case
GetHuman: ~Lana on Yahoo - can you tell our other DirecTV customers when your case took place?
~Lana on Yahoo: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Lana on Yahoo a list of common DirecTV problems)
~Lana on Yahoo: "Technical support" was why I was trying to call.
~Lana on Yahoo's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lana on Yahoo: Had to cope withe darn robot that could not understand anything but finally I was connected but then she transferred me and I had to wait for that person to pick up. They all stink at CS.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Lana on Yahoo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lana on Yahoo: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Lana on Yahoo: For that I would say three out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Lana on Yahoo: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lana on Yahoo taken from his DirecTV customer service problem that occurred on November 11th, 2017.