DirecTV: Michael, Emp. ********** out of Utah was so nic...
A DirecTV customer review by GetHuman user ~Mary Parker from November 16th, 2017
Background on ~Mary Parker's case
GetHuman: ~Mary Parker - can you tell our other DirecTV customers when your case took place?
~Mary Parker: Yes I can. It was late at night, on November 7th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Parker a list of common DirecTV problems)
~Mary Parker: "Refund" was why I was trying to call.
~Mary Parker's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Parker: Michael, Emp. ********** out of Utah was so nice, calm, polite, personable and helpful. I truly enjoyed his helping me and felt he was a genuine caring person*employee. I hope you will recognize Michael for his presenting Direct T.V. in such a professional and friendly customer service representative. I have not been pleased with much of Direct T.V. since I started services but Michael is a shining star. I have no stress after speaking with him and he was very helpful. Thank you.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Mary Parker: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Parker: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Mary Parker: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Mary Parker: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Parker taken from his DirecTV customer service problem that occurred on November 7th, 2017.