DirecTV: was on the phone two time ** min each time abou...
A DirecTV customer review by GetHuman user ~dayblue from November 21st, 2017
Background on ~dayblue's case
GetHuman: ~dayblue - can you tell our other DirecTV customers when your case took place?
~dayblue: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~dayblue a list of common DirecTV problems)
~dayblue: "Cancel Account" was why I was trying to call.
~dayblue's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dayblue: was on the phone two time ** min each time about get the dvr that was installed it was not the one i ordered i was told the if i wanted to change it i would told i would have pay $***. wote the ****, they put equipment in you don't order charge you more money then tell you you will have to pay to fix it , this is nothing less than extortion, is there anyone out there with the some problem . i still have not got any help from directv.i might just consider cancel my service. because i am not getting any.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~dayblue: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dayblue: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~dayblue: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~dayblue: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dayblue taken from his DirecTV customer service problem that occurred on November 13th, 2017.