Direct Express: Lousy, rude, uncaring cust. serv. I went throug...
A Direct Express customer review by GetHuman user ~Never Again Direct Express!! from November 26th, 2017
Background on ~Never Again Direct Express!!'s case
GetHuman: ~Never Again Direct Express!! - can you tell our other Direct Express customers when your case took place?
~Never Again Direct Express!!: Yes. It was evening, on November 22nd.
GetHuman: Did you reach out to Direct Express, and if so, how?
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Never Again Direct Express!! a list of common Direct Express problems)
~Never Again Direct Express!!: "Setup an account" was why I was trying to call.
~Never Again Direct Express!!'s review of Direct Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Never Again Direct Express!!: Lousy, rude, uncaring cust. serv. I went through * people and still have no sane resolution to my issue of bad charges and missing money on my card! **-** days to resolve this issue even though the company is reversing the charges!!! Jerks.
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
~Never Again Direct Express!!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Never Again Direct Express!!: I'd give them a one out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
~Never Again Direct Express!!: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Express customers?
~Never Again Direct Express!!: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Never Again Direct Express!! taken from his Direct Express customer service problem that occurred on November 22nd, 2017.