Direct Express: They really need to its * bisness days to DE an...
A Direct Express customer review by GetHuman user ~Bobbie averett from November 27th, 2017
Background on ~Bobbie averett's case
GetHuman: ~Bobbie averett - can you tell our other Direct Express customers when your case took place?
~Bobbie averett: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Direct Express, and if so, how?
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Bobbie averett a list of common Direct Express problems)
~Bobbie averett: "Dispute a Charge" was why I was trying to call.
~Bobbie averett's review of Direct Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bobbie averett: They really need to its * bisness days to DE and not to ups when they express ship you a new card I am not happy I still have to pay **.** and I ordered my card Thursday found out wouldn't be here till MONDAY!!!!! Not happy
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
~Bobbie averett: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bobbie averett: I'd give them a two out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
~Bobbie averett: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Express customers?
~Bobbie averett: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bobbie averett taken from his Direct Express customer service problem that occurred on November 19th, 2017.