Direct Express: couldnot talk to a human at all keep getting am...

A Direct Express customer review by GetHuman user ~bernita rainey from November 23rd, 2017

Background on ~bernita rainey's case

GetHuman: ~bernita rainey - can you tell our other Direct Express customers when your case took place?
~bernita rainey: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Direct Express, and if so, how?
~bernita rainey: I used the 888-741-1115 number I found for on the GetHuman Direct Express customer phone number page I was on: Direct Express Customer Service Phone Number
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows ~bernita rainey a list of common Direct Express problems)
~bernita rainey: "Complaint" was why I was trying to call.

~bernita rainey's review of Direct Express customer service

GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bernita rainey: couldnot talk to a human at all keep getting amount in my account .coulndt understand the atm withdrawl policy-
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
~bernita rainey: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bernita rainey: I'd give them a one out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
~bernita rainey: For that I would say four out of five.
GetHuman: And finally- any advice for other Direct Express customers?
~bernita rainey: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bernita rainey taken from his Direct Express customer service problem that occurred on November 14th, 2017.

Direct Express

2.13 of 5 stars | 176 reviews

~bernita rainey's Direct Express Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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