Direct Express: got ahold of a rep but then they sent me to ano...
A Direct Express customer review by GetHuman user ~Mike from November 17th, 2017
Background on ~Mike's case
GetHuman: ~Mike - can you tell our other Direct Express customers when your case took place?
~Mike: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Direct Express, and if so, how?
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Mike a list of common Direct Express problems)
~Mike: "Lost or Stolen Card" was why I was trying to call.
~Mike's review of Direct Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mike: got ahold of a rep but then they sent me to another number and been on hold for ** mins, makes me think they need more call center people or take a page out of a *** call centers book on timelyness.
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
~Mike: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mike: I'd give them a five out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
~Mike: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Express customers?
~Mike: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mike taken from his Direct Express customer service problem that occurred on November 12th, 2017.