Discount Tire: respected online discount...even waived shippin...
A Discount Tire customer review by GetHuman user ~rgv from November 15th, 2017
Background on ~rgv's case
GetHuman: ~rgv - can you tell our other Discount Tire customers when your case took place?
~rgv: Sure. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Discount Tire, and if so, how?
GetHuman: And which of these common Discount Tire customer issues best describes the reason you wanted to talk to them?
(Shows ~rgv a list of common Discount Tire problems)
~rgv: "None of those really matches why I wanted to call Discount Tire that day." was why I was trying to call.
~rgv's review of Discount Tire customer service
GetHuman: So how would you sum up your experience for GetHuman's Discount Tire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rgv: respected online discount...even waived shipping fees...sales staff @ Harlingen store was informed, patient and respected the needs of the customer. Negotiating with sales staff lead to a win-win situation...
GetHuman: Let's quantify your experience contacting Discount Tire. On a scale of 1 to 5, how easy is it go get help on a Discount Tire problem?
~rgv: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rgv: I'd give them a three out of five on communication.
GetHuman: And what about Discount Tire's ability to quickly and effectively address your problem?
~rgv: For that I would say four out of five.
GetHuman: And finally- any advice for other Discount Tire customers?
~rgv: Call them early in the day or late. Don't forget any personal or account information you might need for Discount Tire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rgv taken from his Discount Tire customer service problem that occurred on November 9th, 2017.