Disney Cruise Line: I would like to speak to someone from the dcl...
A Disney Cruise Line customer review by GetHuman user ~laura from November 10th, 2017
Background on ~laura's case
GetHuman: ~laura - can you tell our other Disney Cruise Line customers when your case took place?
~laura: Sure. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Disney Cruise Line, and if so, how?
GetHuman: And which of these common Disney Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows ~laura a list of common Disney Cruise Line problems)
~laura: "Loyalty program" was why I was trying to call.
~laura's review of Disney Cruise Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Disney Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~laura: I would like to speak to someone from the dcl. I went in **** during Hurricane Dennis. We were not able to go to the disney island which was the whole trip. We received corrrespondence and told we had to use the certificate for another cruise. We did not want to spend the money on another cruise at that point. Now we have another cruise booked and I am told that I cannot use that certificate. I know it's many years later, but we had a death in the family in **** and then we had **** a horrific incident in this country. I want to use that certificate towards my cruise booked now to leave new york. I want to speak to someone, not these emails back and forth. They are useless. I have a reservation number for both trips, the one presently and the one in ****. Please have someone call me. I think also the disney line is more expensive than *-*** cruises I have to check that out too. Laura Bisignano Phone Number **** *** **** MY CRUISE WILL EXPIRE SUNDAY IF I WANT TO CAN
GetHuman: Let's quantify your experience contacting Disney Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Disney Cruise Line problem?
~laura: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~laura: I'd give them a three out of five on communication.
GetHuman: And what about Disney Cruise Line's ability to quickly and effectively address your problem?
~laura: For that I would say two out of five.
GetHuman: And finally- any advice for other Disney Cruise Line customers?
~laura: Call them early in the day or late. Don't forget any personal or account information you might need for Disney Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~laura taken from his Disney Cruise Line customer service problem that occurred on November 3rd, 2017.
Disney Cruise Line
3.50 of 5 stars | 27 reviews
~laura's Disney Cruise Line Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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