Dollar Tree: Sent an email a couple of weeks ago never got a...
A Dollar Tree customer review by GetHuman user ~R.W from November 23rd, 2017
Background on ~R.W's case
GetHuman: ~R.W - can you tell our other Dollar Tree customers when your case took place?
~R.W: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to Dollar Tree, and if so, how?
GetHuman: And which of these common Dollar Tree customer issues best describes the reason you wanted to talk to them?
(Shows ~R.W a list of common Dollar Tree problems)
~R.W: "Make a purchase" was why I was trying to call.
~R.W's review of Dollar Tree customer service
GetHuman: So how would you sum up your experience for GetHuman's Dollar Tree customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~R.W: Sent an email a couple of weeks ago never got a response!!!! Coupon policy is bs! They say they have to ring * item then use coupon and total it (so instead of * or * transactions i had multiples) since when?
GetHuman: Let's quantify your experience contacting Dollar Tree. On a scale of 1 to 5, how easy is it go get help on a Dollar Tree problem?
~R.W: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~R.W: I'd give them a four out of five on communication.
GetHuman: And what about Dollar Tree's ability to quickly and effectively address your problem?
~R.W: For that I would say three out of five.
GetHuman: And finally- any advice for other Dollar Tree customers?
~R.W: Call them early in the day or late. Don't forget any personal or account information you might need for Dollar Tree to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~R.W taken from his Dollar Tree customer service problem that occurred on November 15th, 2017.