Domino's Pizza: My * year old, for his birthday wanted Domino's...
A Domino's Pizza customer review by GetHuman user ~kroutin from November 24th, 2017
Background on ~kroutin's case
GetHuman: ~kroutin - can you tell our other Domino's Pizza customers when your case took place?
~kroutin: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Domino's Pizza, and if so, how?
GetHuman: And which of these common Domino's Pizza customer issues best describes the reason you wanted to talk to them?
(Shows ~kroutin a list of common Domino's Pizza problems)
~kroutin: "Delivery problem" was why I was trying to call.
~kroutin's review of Domino's Pizza customer service
GetHuman: So how would you sum up your experience for GetHuman's Domino's Pizza customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kroutin: My * year old, for his birthday wanted Domino's Pizza. My pregnant wife ordered it, had the email confirmation (All correct address and phone number). ** minutes later, she calls and speak to Mike the manager. They cancelled the order. Mike said they called us twice and left a voice mail. Mobile phones show you missed calls, there were no calls. We had the right information in the order confirmation. Mike's solution "Well, we called, you didn't answer, it will be ** minutes if you still want a pizza" - I can drive to Papa Murphy's, order a * pizzas, bring it home bake * of them and start eating in less than ** minutes. Orchards Dominoes lost customers for life, including our Facebook friends. And we are going to keep telling people about this because the manager name Mike should be trained a little more on customer service. Mike could have simply apologized for the mix up and said he would send the order out soon, but instead with a smirk in his voice both times******* "You should ans
GetHuman: Let's quantify your experience contacting Domino's Pizza. On a scale of 1 to 5, how easy is it go get help on a Domino's Pizza problem?
~kroutin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kroutin: I'd give them a three out of five on communication.
GetHuman: And what about Domino's Pizza's ability to quickly and effectively address your problem?
~kroutin: For that I would say one out of five.
GetHuman: And finally- any advice for other Domino's Pizza customers?
~kroutin: Call them early in the day or late. Don't forget any personal or account information you might need for Domino's Pizza to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kroutin taken from his Domino's Pizza customer service problem that occurred on November 20th, 2017.