I will probably never shop at dress barn again...
A Dress Barn customer review by GetHuman user ~Reb from November 25th, 2017
Background on ~Reb's case
GetHuman: ~Reb - can you tell our other Dress Barn customers when your case took place?
~Reb: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Dress Barn, and if so, how?
GetHuman: And which of these common Dress Barn customer issues best describes the reason you wanted to talk to them?
(Shows ~Reb a list of common Dress Barn problems)
~Reb: "Complaint" was why I was trying to call.
~Reb's review of Dress Barn customer service
GetHuman: So how would you sum up your experience for GetHuman's Dress Barn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Reb: I will probably never shop at dress barn again. Although sometimes I find clothes I like the system and customer service has discouraged me. I overnighted a dress for an occasion i had * days later. I spoke with a representative on the phone the day I ordered who assured it would be there in * day. * day later it did not arrive, when i called the next person i spoke to had no idea about dressbarn policies or shipping and told me she couldnt do anything for me and that it would probably be there in a few day. I didnt spend **$ on shipping for a **$ dress to have it be multiple days late and then be treated rudely. Next time I will just go to a store or website with higher standards. I would gladly pay more for actual products and service.
GetHuman: Let's quantify your experience contacting Dress Barn. On a scale of 1 to 5, how easy is it go get help on a Dress Barn problem?
~Reb: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Reb: I'd give them a two out of five on communication.
GetHuman: And what about Dress Barn's ability to quickly and effectively address your problem?
~Reb: For that I would say one out of five.
GetHuman: And finally- any advice for other Dress Barn customers?
~Reb: Call them early in the day or late. Don't forget any personal or account information you might need for Dress Barn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Reb taken from his Dress Barn customer service problem that occurred on November 20th, 2017.
Dress Barn
1.00 of 5 stars | 5 reviews
~Reb's Dress Barn Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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