Have been trying to get help from Dropbox for o...
A Dropbox customer review by GetHuman user ~JB from November 22nd, 2017
Background on ~JB's case
GetHuman: ~JB - can you tell our other Dropbox customers when your case took place?
~JB: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Dropbox, and if so, how?
GetHuman: And which of these common Dropbox customer issues best describes the reason you wanted to talk to them?
(Shows ~JB a list of common Dropbox problems)
~JB: "Account access" was why I was trying to contact.
~JB's review of Dropbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Dropbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JB: Have been trying to get help from Dropbox for over a week for restoration of files - no proper contact no. and no help - they cannot restore a mass deletion and we are supposed to be a business user!
GetHuman: Let's quantify your experience contacting Dropbox. On a scale of 1 to 5, how easy is it go get help on a Dropbox problem?
~JB: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JB: I'd give them a one out of five on communication.
GetHuman: And what about Dropbox's ability to quickly and effectively address your problem?
~JB: For that I would say three out of five.
GetHuman: And finally- any advice for other Dropbox customers?
~JB: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Dropbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JB taken from his Dropbox customer service problem that occurred on November 14th, 2017.