I signed up for Dropbox only because they had r...
A Dropbox customer review by GetHuman user ~jeanne from November 18th, 2017
Background on ~jeanne's case
GetHuman: ~jeanne - can you tell our other Dropbox customers when your case took place?
~jeanne: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to Dropbox, and if so, how?
GetHuman: And which of these common Dropbox customer issues best describes the reason you wanted to talk to them?
(Shows ~jeanne a list of common Dropbox problems)
~jeanne: "Setup an account" was why I was trying to contact.
~jeanne's review of Dropbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Dropbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jeanne: I signed up for Dropbox only because they had real humans on the phone for cust service. Apparently that was Bait and Switch, they not only don't have phone help but not even chat! Emails back say ** hours. I've never seen such a dramatic Bait and Switch before, I want my money back for all this time they've been charging me monthly, but can't even talk to anyone to get it!! DON'T GET DROPBOX!!!!!!
GetHuman: Let's quantify your experience contacting Dropbox. On a scale of 1 to 5, how easy is it go get help on a Dropbox problem?
~jeanne: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jeanne: I'd give them a four out of five on communication.
GetHuman: And what about Dropbox's ability to quickly and effectively address your problem?
~jeanne: For that I would say one out of five.
GetHuman: And finally- any advice for other Dropbox customers?
~jeanne: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Dropbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jeanne taken from his Dropbox customer service problem that occurred on November 13th, 2017.