Impossible to reach a human being at Dropbox. T...

A Dropbox customer review by GetHuman user ~TheDutchGirl from November 23rd, 2017

Background on ~TheDutchGirl's case

GetHuman: ~TheDutchGirl - can you tell our other Dropbox customers when your case took place?
~TheDutchGirl: Yup. It was late at night, on November 20th.
GetHuman: Did you reach out to Dropbox, and if so, how?
~TheDutchGirl: I used a twitter page I found on the GetHuman Dropbox customer service contact info page: Contact Dropbox Customer Service
GetHuman: And which of these common Dropbox customer issues best describes the reason you wanted to talk to them?
(Shows ~TheDutchGirl a list of common Dropbox problems)
~TheDutchGirl: "Refund" was why I was trying to contact.

~TheDutchGirl's review of Dropbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Dropbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TheDutchGirl: Impossible to reach a human being at Dropbox. Totally unprofessional. Very disagreeable to use. Drops photos and can't retrieve. Everything ends up in recipient's Junk Mail if you use Dropbox.
GetHuman: Let's quantify your experience contacting Dropbox. On a scale of 1 to 5, how easy is it go get help on a Dropbox problem?
~TheDutchGirl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TheDutchGirl: I'd give them a four out of five on communication.
GetHuman: And what about Dropbox's ability to quickly and effectively address your problem?
~TheDutchGirl: For that I would say one out of five.
GetHuman: And finally- any advice for other Dropbox customers?
~TheDutchGirl: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Dropbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TheDutchGirl taken from his Dropbox customer service problem that occurred on November 20th, 2017.

Dropbox

1.26 of 5 stars | 181 reviews

~TheDutchGirl's Dropbox Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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