E-ZPass Virginia: Although the customer rep was polite she could...

A E-ZPass Virginia customer review by GetHuman user ~jan peds from November 20th, 2017

Background on ~jan peds's case

GetHuman: ~jan peds - can you tell our other E-ZPass Virginia customers when your case took place?
~jan peds: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to E-ZPass Virginia, and if so, how?
~jan peds: I used the 877-762-7824 number I found for on the GetHuman E-ZPass Virginia customer phone number page I was on: E-ZPass Virginia Customer Service Phone Number
GetHuman: And which of these common E-ZPass Virginia customer issues best describes the reason you wanted to talk to them?
(Shows ~jan peds a list of common E-ZPass Virginia problems)
~jan peds: "Overcharge/Strange charge" was why I was trying to call.

~jan peds's review of E-ZPass Virginia customer service

GetHuman: So how would you sum up your experience for GetHuman's E-ZPass Virginia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jan peds: Although the customer rep was polite she could not understand the letters or numbers I was giving her. The site would not take my cc info so she was told she had to reboot her system and start the whole process over again. Very frustrating but done.
GetHuman: Let's quantify your experience contacting E-ZPass Virginia. On a scale of 1 to 5, how easy is it go get help on a E-ZPass Virginia problem?
~jan peds: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jan peds: I'd give them a five out of five on communication.
GetHuman: And what about E-ZPass Virginia's ability to quickly and effectively address your problem?
~jan peds: For that I would say five out of five.
GetHuman: And finally- any advice for other E-ZPass Virginia customers?
~jan peds: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass Virginia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jan peds taken from his E-ZPass Virginia customer service problem that occurred on November 15th, 2017.

E-ZPass Virginia

5.00 of 5 stars | 18 reviews

~jan peds's E-ZPass Virginia Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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