E-ZPass Virginia: Long wait* representative was pleasant, but kep...
A E-ZPass Virginia customer review by GetHuman user ~Annoyed in VA from November 21st, 2017
Background on ~Annoyed in VA's case
GetHuman: ~Annoyed in VA - can you tell our other E-ZPass Virginia customers when your case took place?
~Annoyed in VA: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to E-ZPass Virginia, and if so, how?
GetHuman: And which of these common E-ZPass Virginia customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed in VA a list of common E-ZPass Virginia problems)
~Annoyed in VA: "Change booking" was why I was trying to call.
~Annoyed in VA's review of E-ZPass Virginia customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass Virginia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed in VA: Long wait* representative was pleasant, but kept saying she could not hear me (poor equipment at their end?) but finally got resolution for PART of the problem. She said she would transfer me to another State customer service person for the other problems (my transponder stopped working during a trip) and never did transfer me. :(
GetHuman: Let's quantify your experience contacting E-ZPass Virginia. On a scale of 1 to 5, how easy is it go get help on a E-ZPass Virginia problem?
~Annoyed in VA: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed in VA: I'd give them a five out of five on communication.
GetHuman: And what about E-ZPass Virginia's ability to quickly and effectively address your problem?
~Annoyed in VA: For that I would say five out of five.
GetHuman: And finally- any advice for other E-ZPass Virginia customers?
~Annoyed in VA: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass Virginia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed in VA taken from his E-ZPass Virginia customer service problem that occurred on November 18th, 2017.