E-ZPass Virginia: I had a question but after waiting and waiting...

A E-ZPass Virginia customer review by GetHuman user ~hrbshaw from November 20th, 2017

Background on ~hrbshaw's case

GetHuman: ~hrbshaw - can you tell our other E-ZPass Virginia customers when your case took place?
~hrbshaw: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to E-ZPass Virginia, and if so, how?
~hrbshaw: I used the 877-762-7824 number I found for on the GetHuman E-ZPass Virginia customer phone number page I was on: E-ZPass Virginia Customer Service Phone Number
GetHuman: And which of these common E-ZPass Virginia customer issues best describes the reason you wanted to talk to them?
(Shows ~hrbshaw a list of common E-ZPass Virginia problems)
~hrbshaw: "Overcharge/Strange charge" was why I was trying to call.

~hrbshaw's review of E-ZPass Virginia customer service

GetHuman: So how would you sum up your experience for GetHuman's E-ZPass Virginia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hrbshaw: I had a question but after waiting and waiting I hung up. I would like to know*which EZPass goes on which car? I hav two cars.*I
GetHuman: Let's quantify your experience contacting E-ZPass Virginia. On a scale of 1 to 5, how easy is it go get help on a E-ZPass Virginia problem?
~hrbshaw: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hrbshaw: I'd give them a three out of five on communication.
GetHuman: And what about E-ZPass Virginia's ability to quickly and effectively address your problem?
~hrbshaw: For that I would say four out of five.
GetHuman: And finally- any advice for other E-ZPass Virginia customers?
~hrbshaw: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass Virginia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hrbshaw taken from his E-ZPass Virginia customer service problem that occurred on November 11th, 2017.

E-ZPass Virginia

5.00 of 5 stars | 18 reviews

~hrbshaw's E-ZPass Virginia Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like E-ZPass Virginia, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with E-ZPass Virginia in any way.

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