EDF Energy: Moved into new home. Waited for **mins on a fri...
A EDF Energy customer review by GetHuman user GetHuman-181215 from November 18th, 2017
Background on GetHuman-181215's case
GetHuman: GetHuman-181215 - can you tell our other EDF Energy customers when your case took place?
GetHuman-181215: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to EDF Energy, and if so, how?
GetHuman: And which of these common EDF Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-181215 a list of common EDF Energy problems)
GetHuman-181215: "Meter reading" was why I was trying to call.
GetHuman-181215's review of EDF Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's EDF Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-181215: Moved into new home. Waited for **mins on a friday evening to speak to a person. Apparently this was due to the recent price increases, with lots of people changing provider. At any rate, service was great once I finally got through, and my account was set up in another ** mins.
GetHuman: Let's quantify your experience contacting EDF Energy. On a scale of 1 to 5, how easy is it go get help on a EDF Energy problem?
GetHuman-181215: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-181215: I'd give them a one out of five on communication.
GetHuman: And what about EDF Energy's ability to quickly and effectively address your problem?
GetHuman-181215: For that I would say two out of five.
GetHuman: And finally- any advice for other EDF Energy customers?
GetHuman-181215: Call them early in the day or late. Don't forget any personal or account information you might need for EDF Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-181215 taken from his EDF Energy customer service problem that occurred on November 16th, 2017.
EDF Energy
2.33 of 5 stars | 29 reviews
GetHuman-181215's EDF Energy Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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