EZ-Pass Massachusetts: You never get an option to get to a human being...
A EZ-Pass Massachusetts customer review by GetHuman user ~jonathan from November 23rd, 2017
Background on ~jonathan's case
GetHuman: ~jonathan - can you tell our other EZ-Pass Massachusetts customers when your case took place?
~jonathan: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to EZ-Pass Massachusetts, and if so, how?
GetHuman: And which of these common EZ-Pass Massachusetts customer issues best describes the reason you wanted to talk to them?
(Shows ~jonathan a list of common EZ-Pass Massachusetts problems)
~jonathan: "Issue with Transponder" was why I was trying to call.
~jonathan's review of EZ-Pass Massachusetts customer service
GetHuman: So how would you sum up your experience for GetHuman's EZ-Pass Massachusetts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jonathan: You never get an option to get to a human being. You can do it accidentally, but they seem to have deliberately taken the voice option out of the menu. The menu is circular. Pressing zero just brings you back to the beginning. None of the menu options are for help with an existing account, other than an option that tells you what your balance is and when the last deduction was made. I managed to finally get to someone in the violations department who transferred me to someone in customer service. I had tried to update my credit card online, and kept getting a message saying it wasn't updated (even though it was), so maybe if they fix their site, it will ease whatever problem they have providing customer service normally.
GetHuman: Let's quantify your experience contacting EZ-Pass Massachusetts. On a scale of 1 to 5, how easy is it go get help on a EZ-Pass Massachusetts problem?
~jonathan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jonathan: I'd give them a five out of five on communication.
GetHuman: And what about EZ-Pass Massachusetts's ability to quickly and effectively address your problem?
~jonathan: For that I would say four out of five.
GetHuman: And finally- any advice for other EZ-Pass Massachusetts customers?
~jonathan: Call them early in the day or late. Don't forget any personal or account information you might need for EZ-Pass Massachusetts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jonathan taken from his EZ-Pass Massachusetts customer service problem that occurred on November 13th, 2017.