Earthlink: Their automated system is designed to prevent y...
A Earthlink customer review by GetHuman user ~scrapple from October 27th, 2017
Background on ~scrapple's case
GetHuman: ~scrapple - can you tell our other Earthlink customers when your case took place?
~scrapple: Yes. It was afternoon, on October 23rd.
GetHuman: Did you reach out to Earthlink, and if so, how?
GetHuman: And which of these common Earthlink customer issues best describes the reason you wanted to talk to them?
(Shows ~scrapple a list of common Earthlink problems)
~scrapple: "Overcharge/Strange charge" was why I was trying to call.
~scrapple's review of Earthlink customer service
GetHuman: So how would you sum up your experience for GetHuman's Earthlink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~scrapple: Their automated system is designed to prevent you from getting a human at all costs. It tries to get you to identify your problem, but doesn't give you sufficient options to identify your problem. It is totally incompetent. When you do get a human, he or she will invariably have to put you on hold and also transfer you to some other department. Calling it incompetent is being generous.
GetHuman: Let's quantify your experience contacting Earthlink. On a scale of 1 to 5, how easy is it go get help on a Earthlink problem?
~scrapple: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~scrapple: I'd give them a four out of five on communication.
GetHuman: And what about Earthlink's ability to quickly and effectively address your problem?
~scrapple: For that I would say three out of five.
GetHuman: And finally- any advice for other Earthlink customers?
~scrapple: Call them early in the day or late. Don't forget any personal or account information you might need for Earthlink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~scrapple taken from his Earthlink customer service problem that occurred on October 23rd, 2017.