Earthlink: I have been charged every month for this servic...
A Earthlink customer review by GetHuman user ~disgruntled0306 from October 31st, 2017
Background on ~disgruntled0306's case
GetHuman: ~disgruntled0306 - can you tell our other Earthlink customers when your case took place?
~disgruntled0306: Yup. It was afternoon, on October 28th.
GetHuman: Did you reach out to Earthlink, and if so, how?
GetHuman: And which of these common Earthlink customer issues best describes the reason you wanted to talk to them?
(Shows ~disgruntled0306 a list of common Earthlink problems)
~disgruntled0306: "Complaint" was why I was trying to call.
~disgruntled0306's review of Earthlink customer service
GetHuman: So how would you sum up your experience for GetHuman's Earthlink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disgruntled0306: I have been charged every month for this service and I've never had it! They refuse to give me a refund, I let them know I was disgusted with their company and they actually tried to sell me more products...huh??? The call center people are from India, very rude and very hard to understand. One representative actually laughed when I told her I was very dissatisfied. They're fraudulent as far as I'm concerned.
GetHuman: Let's quantify your experience contacting Earthlink. On a scale of 1 to 5, how easy is it go get help on a Earthlink problem?
~disgruntled0306: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disgruntled0306: I'd give them a four out of five on communication.
GetHuman: And what about Earthlink's ability to quickly and effectively address your problem?
~disgruntled0306: For that I would say one out of five.
GetHuman: And finally- any advice for other Earthlink customers?
~disgruntled0306: Call them early in the day or late. Don't forget any personal or account information you might need for Earthlink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disgruntled0306 taken from his Earthlink customer service problem that occurred on October 28th, 2017.