I originally started with Earthlink back in...
A Earthlink customer review by GetHuman user ~mstbuyer from November 23rd, 2017
Background on ~mstbuyer's case
GetHuman: ~mstbuyer - can you tell our other Earthlink customers when your case took place?
~mstbuyer: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Earthlink, and if so, how?
GetHuman: And which of these common Earthlink customer issues best describes the reason you wanted to talk to them?
(Shows ~mstbuyer a list of common Earthlink problems)
~mstbuyer: "Lower my bill" was why I was trying to call.
~mstbuyer's review of Earthlink customer service
GetHuman: So how would you sum up your experience for GetHuman's Earthlink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mstbuyer: I originally started with Earthlink back in ****.......What started as reasonable has gotten atrocious. **If ever there was an example of terrible support.... EarthLink is it. If you call in for any problems you never get the same person. You have to waste ** minutes going over the same details that you have already told several other people. Worse still, all the previous comments and problems are already written in your file and they are too stupid to read the comments. Even worse... you can tell the technician something and a few minutes later they will ask you a question about the same thing you have already answered. **I am currently in a loop of inaction with EarthLink that can only be described as insane. I am paying for DSL and barely getting dial up speeds. They keep telling me that an ATT tech needs to come out to my home to check the lines... they check the lines ... every thing is fine ... then they s
GetHuman: Let's quantify your experience contacting Earthlink. On a scale of 1 to 5, how easy is it go get help on a Earthlink problem?
~mstbuyer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mstbuyer: I'd give them a three out of five on communication.
GetHuman: And what about Earthlink's ability to quickly and effectively address your problem?
~mstbuyer: For that I would say one out of five.
GetHuman: And finally- any advice for other Earthlink customers?
~mstbuyer: Call them early in the day or late. Don't forget any personal or account information you might need for Earthlink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mstbuyer taken from his Earthlink customer service problem that occurred on November 20th, 2017.