Earthlink: I went thru ***** times of calling, put on hold...
A Earthlink customer review by GetHuman user ~earthlink lies from November 3rd, 2017
Background on ~earthlink lies's case
GetHuman: ~earthlink lies - can you tell our other Earthlink customers when your case took place?
~earthlink lies: Sure. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Earthlink, and if so, how?
GetHuman: And which of these common Earthlink customer issues best describes the reason you wanted to talk to them?
(Shows ~earthlink lies a list of common Earthlink problems)
~earthlink lies: "Service problem" was why I was trying to call.
~earthlink lies's review of Earthlink customer service
GetHuman: So how would you sum up your experience for GetHuman's Earthlink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~earthlink lies: I went thru ***** times of calling, put on hold for about ** minutes, then cut off. Finally got human. He did not believe me when I explained that I had called in September to cancel, and was told I would get refund as account not used for about * yrs. Still auto deducting from my account. He said -- of course very heavy accent -- he was so sorry there was no note on that call. And was saying I still owed for I guess last month. Get out of Earthlink as fast as you can !!!
GetHuman: Let's quantify your experience contacting Earthlink. On a scale of 1 to 5, how easy is it go get help on a Earthlink problem?
~earthlink lies: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~earthlink lies: I'd give them a one out of five on communication.
GetHuman: And what about Earthlink's ability to quickly and effectively address your problem?
~earthlink lies: For that I would say one out of five.
GetHuman: And finally- any advice for other Earthlink customers?
~earthlink lies: Call them early in the day or late. Don't forget any personal or account information you might need for Earthlink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~earthlink lies taken from his Earthlink customer service problem that occurred on November 1st, 2017.