very poor service. I've been an Earthlink cust...

A Earthlink customer review by GetHuman user ~wtd53@earthlink.net from November 26th, 2017

Background on ~wtd53@earthlink.net's case

GetHuman: ~wtd53@earthlink.net - can you tell our other Earthlink customers when your case took place?
~wtd53@earthlink.net: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Earthlink, and if so, how?
~wtd53@earthlink.net: I used the 888-327-8454 number I found for on the GetHuman Earthlink customer phone number page I was on: Earthlink Customer Service Phone Number
GetHuman: And which of these common Earthlink customer issues best describes the reason you wanted to talk to them?
(Shows ~wtd53@earthlink.net a list of common Earthlink problems)
~wtd53@earthlink.net: "Overcharge/Strange charge" was why I was trying to call.

~wtd53@earthlink.net's review of Earthlink customer service

GetHuman: So how would you sum up your experience for GetHuman's Earthlink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wtd53@earthlink.net: very poor service. I've been an Earthlink customer for ** years. I must now re-assess if I want to remain a customer
GetHuman: Let's quantify your experience contacting Earthlink. On a scale of 1 to 5, how easy is it go get help on a Earthlink problem?
~wtd53@earthlink.net: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wtd53@earthlink.net: I'd give them a five out of five on communication.
GetHuman: And what about Earthlink's ability to quickly and effectively address your problem?
~wtd53@earthlink.net: For that I would say one out of five.
GetHuman: And finally- any advice for other Earthlink customers?
~wtd53@earthlink.net: Call them early in the day or late. Don't forget any personal or account information you might need for Earthlink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wtd53@earthlink.net taken from his Earthlink customer service problem that occurred on November 23rd, 2017.

Earthlink

2.00 of 5 stars | 38 reviews

~wtd53@earthlink.net's Earthlink Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Earthlink, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Earthlink in any way.

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