Earthlink started randomly started charging me...
A Earthlink customer review by GetHuman user GetHuman-186577 from October 31st, 2017
Background on GetHuman-186577's case
GetHuman: GetHuman-186577 - can you tell our other Earthlink customers when your case took place?
GetHuman-186577: Yeah. It was afternoon, on October 21st.
GetHuman: Did you reach out to Earthlink, and if so, how?
GetHuman: And which of these common Earthlink customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-186577 a list of common Earthlink problems)
GetHuman-186577: "Cancel service" was why I was trying to call.
GetHuman-186577's review of Earthlink customer service
GetHuman: So how would you sum up your experience for GetHuman's Earthlink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-186577: Earthlink started randomly started charging me again for a service I cancelled over * years ago. None of their customer service representatives have the authority to cancel it and void the charges. They then decided to hand me over to collections!!!!!!!! Earthlink ****, ****, ****.
GetHuman: Let's quantify your experience contacting Earthlink. On a scale of 1 to 5, how easy is it go get help on a Earthlink problem?
GetHuman-186577: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-186577: I'd give them a three out of five on communication.
GetHuman: And what about Earthlink's ability to quickly and effectively address your problem?
GetHuman-186577: For that I would say one out of five.
GetHuman: And finally- any advice for other Earthlink customers?
GetHuman-186577: Call them early in the day or late. Don't forget any personal or account information you might need for Earthlink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-186577 taken from his Earthlink customer service problem that occurred on October 21st, 2017.