Earthlink no longer has a customer service depa...
A Earthlink customer review by GetHuman user ~davys from November 1st, 2017
Background on ~davys's case
GetHuman: ~davys - can you tell our other Earthlink customers when your case took place?
~davys: Yup. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Earthlink, and if so, how?
GetHuman: And which of these common Earthlink customer issues best describes the reason you wanted to talk to them?
(Shows ~davys a list of common Earthlink problems)
~davys: "Lower my bill" was why I was trying to call.
~davys's review of Earthlink customer service
GetHuman: So how would you sum up your experience for GetHuman's Earthlink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~davys: Earthlink no longer has a customer service department number or email address. If you attempt to reply or respond in any way to an email from Earthlink it will bounce back with a message saying "use live chat." The people at live chat seemingly have no access to any notes that have previously been a part of your case. If you try and call, you must listen to a recording and press * for about * minutes before you are passed on to a random department (tech support, in my case, who then attempted to pass me on to cust support.) * out of * reps who answer the phone are reading a script and cannot answer a single question without putting you on hold while they "consult with a supervisor." Finally i asked to be transferred directly to the supervisor since the rep was essentially acting as a meatpuppet, and i was put on hold for ** minutes at which point i had to hang up. Honestly, i asked the rep if she was referring to september or october billing and she said "yes." when i explained that th
GetHuman: Let's quantify your experience contacting Earthlink. On a scale of 1 to 5, how easy is it go get help on a Earthlink problem?
~davys: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~davys: I'd give them a one out of five on communication.
GetHuman: And what about Earthlink's ability to quickly and effectively address your problem?
~davys: For that I would say one out of five.
GetHuman: And finally- any advice for other Earthlink customers?
~davys: Call them early in the day or late. Don't forget any personal or account information you might need for Earthlink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~davys taken from his Earthlink customer service problem that occurred on October 27th, 2017.